Frequently Asked Questions

What do you do?

We make art for homes, offices and other businesses. We also offer a range of artistic services to help artwork projects to succeed.

Why should I buy artwork from Mr Smith?

As an established family business we have been supplying art to worldwide customers for more than 20 years. We are proud of our client list.

Our customers love our art. Prints of recognisable locations from photographs created by our founder and Master Photographer, Martin Smith. Artwork is the same standard as you will find in high end galleries and leading art fairs.

Sensible pricing. From feedback received it is clear we offer excellent value for money, especially in view of the quality of our artwork.

Exceptional service: We want you to have a great buying experience and will do all we can to ensure this happens. As a nimble business we are not bound by systems and bureaucracy. You will deal with a single point of contact and find us efficient to deal with.

As long standing members we proudly adhere to the quality and customer service standards of of the Fine Art Trade Guild, the Guild Society of Artists and the Master Photographers Association.

Do you have a gallery?

Unfortunately not - we closed our gallery several years ago when buying habits moved on line.

What different artwork is available?

Product overview →

What sizes are available?

You can order artwork in any size. But to make buying choices easier we offer a range of standard sizes. These are clearly marked on print pages of this website. If you would prefer a bespoke size please get in touch.

How do I order artwork?

You can order artwork in standard sizes on this website. You can also order by telephone. If you need help with slection or have any questions please get in touch.

What is your returns policy?

In the unlikely event your artwork does not reach you in perfect condition we will replace it without question. As all of our products are made to order we are unable to accept returns for other reasons..

What are the shipping options?

UK online orders are despatched by the Royal Mail postal service or parcel force. We will supply you with tracking details. Overseas orders are despatched by the international postal services or by international courier.

When will I receive my order?

UK orders: Lead times are clearly spelled out on the print pages of this website. Most prints are supplied within a few days. Canvases and acruylics take a little longer but are normally received in less than three weeks.

International orders: We despatch orders within the lead times set out on our website. The time it takes your artwork to arrive is dependant on international postal services and customs clearance times, both of which are outside our control. From experience, most of our exports arrive within 10 – 15 working days, although on rare occasions this can take a little longer.

I need a picture as a gift. Can you get it to me quickly?

Let us know your deadline and we will do all we can to meet it. We understand that you may have an imminent leaving party or special occasion and will do all we can to get your picture to you in time.

How much does delivery cost?

What taxes or duty will I have to pay?

UK orders are subject to VAT at 20%. VAT charges are clearly spelled out in pricing details.
There is no VAT on overseas orders but there may be custom charges or import duty. These are determined by your country of residence and are outside our control.

Your prints are more expensive than some online galleries, yet cheaper than many established galleries. Why is this?

When we established in 2000 our aim was to supply high quality artwork at sensible prices. By selling our work directly and by making it affordable we have built a worldwide base of happy customers.

We do not cut corners. Our prints are made to the exacting standards of the Fine Art Trade Guild - on heavyweight fine art paper and canvases - and will last a long time. Framing and finishing is carried out by skilled craftsmen in the UK. If you find work that is considerably cheaper it is unlikely to be of similar quality - please check that you are not comparing our work with large run lithographic prints or work produced on non archival papers.

Who do you work with?

Clients include members of the public, corporate buyers, interior designers, art galleries and art consultants.

How do I contact you?

Please call 01992 535344 or email info@worldonfilm.com. We will be pleased to help you with print election or any additional information you need.